Cancellations & Replacements
Cancellations
In order to cancel your purchase, you must email us at info@shawteamilktea.com with subject line 'CANCEL' at least 3 days prior to our brewing date, and follow the instructions in the email we send you in response to your cancellation request. Any Order that is scheduled to deliver in less than 3 days has been processed and cannot be cancelled, and you will be responsible for all charges incurred prior to the cancellation of your order.
Replacements
If products in your Order are damaged or arrive in poor quality, please contact us at info@shawteamilktea.com within three (3) days of the date you received the delivery, and we will either replace the product(s) at our expense or, depending on the circumstances, provide you with a full or partial credit or refund of the purchase price for the product(s). We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund.
If you are dissatisfied with the taste of the product, please contact us at info@shawteamilktea.com within seven (7) days of the date you received the delivery. Depending on the circumstances, we may not be able to provide a full refund, but our primary goal is your satisfaction, and we want to hear what you think.
If you are dissatisfied with the taste of the product, please contact us at info@shawteamilktea.com within seven (7) days of the date you received the delivery. Depending on the circumstances, we may not be able to provide a full refund, but our primary goal is your satisfaction, and we want to hear what you think.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as drinks, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift Cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shawteamilktea.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shawteamilktea.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should send an email to info@shawteamilktea.com for the correct address for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.